Shipping policy

Thank you for shopping with us. We are committed to providing you with a seamless shopping experience. Please review our shipping policy before placing your order:

  1. Processing Time: Orders are typically processed and shipped within 2-4 days or 2-4 weeks from the date of purchase. However, please allow for additional processing time during peak seasons or promotional periods.

  2. We currently offer international shipping. If you don't see your region, please contact us for assistance.

  3. Shipping Costs: Shipping costs are calculated based on the weight of your order, the selected shipping method, and your shipping destination. The exact shipping cost will be displayed at checkout before you complete your purchase.

  4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

  5. Delivery Timeframes: Delivery times vary depending on the shipping method selected and your location. While we strive to deliver your order in a timely manner, please note that delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier delays.

  6. International Shipping: For international orders, please be aware that customs clearance procedures may cause additional delays beyond our control. Import duties, taxes, and other customs fees may apply and are the responsibility of the recipient. Please check with your local customs office for more information on these charges.

  7. Incomplete or Incorrect Addresses: It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address on all invoices before submitting your order.

  8. Delivery Issues: If you encounter any issues with the delivery of your order, such as non-delivery, lost packages, or damaged items, please contact the United States Post Office promptly to resolve this issue with your insured package. We are not responsible for any lost, stolen, missing, damaged packages or the contents

By placing an order with Roldan Fam, you agree to abide by our shipping policy.

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.

Thank you for shopping with us!